Return & Refund Policy

1. 30-Day Return Window

At Mirage Toronto, customer satisfaction is our top priority. We offer a 30-day return policy, meaning you have 30 calendar days from the date of confirmed delivery to request a return or exchange for any eligible purchase.

2. Return Eligibility & Condition

To qualify for a refund or exchange, returned garments must meet our boutique standards:

• Items must be unworn, unwashed, unaltered, and completely free from perfume, cosmetic marks, or pet hair.
• All original brand tags, labels, and original protective packaging must remain intact.
• Items received not meeting these hygiene and condition criteria may be refused and returned to the sender.

3. Zero Restocking Fees

Mirage Toronto charges $0.00 CAD restocking fees. No restocking penalties or hidden administrative deductions will ever be applied to your refund.

4. Step-by-Step Return Process

1. Request Authorization: Contact our Customer Support team at contactmiragetoronto@gmail.com within 30 days of receiving your package. Please provide your Order Number (e.g. #RO1024), full name, and specify the item(s) you wish to return.
2. Receive RMA & Instructions: Our support desk will review your request within 24 hours and issue an authorized Return Merchandise Authorization (RMA) along with return intake instructions.
3. Ship Your Parcel: Pack your items securely and ship via a tracked Canadian courier service (such as Canada Post) to our returns center:
   
   Mirage Toronto Returns
   Attn: RMA Department
   510 8th Ave SW, Suite 400
   Calgary, AB T2P 4H9
   Canada

5. Return Shipping Costs

Customers are responsible for return postage to our facility using a tracked shipping method, unless the return is due to a verifiable manufacturing defect, transit damage, or fulfillment error on our part.

6. Damaged, Defective, or Incorrect Deliveries

If you receive an item that is damaged, defective, or incorrect, please email us within 48 hours of delivery at contactmiragetoronto@gmail.com with photos of the issue. Upon immediate verification, we will issue a complimentary expedited replacement or provide a pre-paid return solution.

7. Inspection & Refund Issuance

Once your return parcel arrives, our team will inspect the item(s) within 2 to 3 business days. Once approved, your refund will be processed automatically back to your original payment method (Shop Pay, Visa, Mastercard, AMEX, Apple Pay, Google Pay). Depending on your bank or credit card provider, funds typically appear in your account within 5 to 7 business days.

8. Questions & Support

For any return or refund inquiries, please contact our team:

• Customer Support: contactmiragetoronto@gmail.com
• Operating Hours: Monday – Friday: 9:00 AM – 5:00 PM EST | Saturday – Sunday: 10:00 AM – 5:00 PM EST
• Address: Mirage Toronto, 510 8th Ave SW, Suite 400, Calgary, AB T2P 4H9, Canada