Shipping Policy
1. Canadian Domestic Dispatch & Fulfillment
All Mirage Toronto orders are carefully prepared, inspected, and dispatched domestically within Canada.
We partner with Canada Post and trusted national domestic courier services to ensure fast, secure, and fully tracked delivery directly to your doorstep anywhere in Canada.
2. Processing & Handling Times
Our dedicated fulfillment team handles every garment with meticulous care:
- Order Processing Time: 1 to 2 business days (Monday to Friday, excluding statutory holidays).
- Orders placed before 11:00 PM EST on business days enter processing the same evening or the following morning.
- Orders placed over the weekend or on Canadian statutory holidays will be queued and processed the next business day.
3. Transparent Shipping Rates & Delivery Options
We provide complimentary tracked shipping on all domestic orders across Canada, with optional comprehensive porch & transit protection at checkout:
| Delivery Option | Estimated Transit Time | Rate (CAD) |
|---|---|---|
|
Standard Tracked Shipping (Canada Post) Complimentary domestic delivery on all Canadian orders—no minimum spend required. |
2–4 business days (Western Canada, ON & QC) 3–6 business days (Rest of Canada) |
FREE ($0.00 CAD) |
|
Insured Delivery & Porch Protection Includes full priority coverage against porch theft, carrier misplacement, transit loss & damage with immediate expedited replacement. |
2–4 business days (Western Canada, ON & QC) 3–6 business days (Rest of Canada) |
$2.50 CAD |
* Remote, rural, and northern territory delivery addresses may occasionally require 5–8 business days depending on local postal carrier routes.
4. Insured Delivery & Porch Protection Policy
For complete peace of mind, customers can select Insured Delivery & Porch Protection ($2.50 CAD) at checkout. This premium coverage protects your order against:
- Porch Piracy & Theft: Verified delivery scans where the parcel was stolen from your doorstep or residential area.
- In-Transit Damage: Garments damaged during courier transit.
- Carrier Misplacement: Parcels lost or stalled by the shipping carrier.
If an issue occurs with an insured order, simply reach out to contactmiragetoronto@gmail.com with your order number. Our team will immediately arrange a priority replacement or full reimbursement without waiting for lengthy postal investigation claims.
5. End-to-End Parcel Tracking
Once your order has been dispatched, you will automatically receive a Shipping Confirmation email containing your official Canada Post tracking number and an instant link to monitor your delivery in real time.
Please allow up to 24 hours from initial courier collection for tracking checkpoints to update on the carrier portal.
6. 100% Domestic: Zero Customs Duties or Import Fees
Because all shipments originate within Canada, Canadian customers are never charged surprise import taxes, customs clearance charges, or brokerage fees. The total displayed at checkout is the complete, final amount you pay.
7. Address Accuracy & Delivery Inquiries
Please ensure that your delivery address and postal code are entered accurately at checkout. If you need to make an adjustment to your shipping address, please contact us immediately at contactmiragetoronto@gmail.com with your order number. Once a parcel has been handed over to the carrier, routing changes may be limited.
8. Customer Support
If you have any questions regarding your delivery or need assistance tracking your order, please contact our advisory team:
- Customer Support: contactmiragetoronto@gmail.com
- Support Hours: Monday – Friday: 9:00 AM – 5:00 PM EST | Saturday – Sunday: 10:00 AM – 5:00 PM EST
- Head Office: Mirage Toronto, 510 8th Ave SW, Suite 400, Calgary, AB T2P 4H9, Canada